Reporting to the Chief Programs Officer, the Manager, Coordinated Access (MCA) oversees intake, outreach and referral services required to assist homeless people find and maintain housing. This involves leading and guiding activities with an interdisciplinary team consisting of internal staff and agency/community program representatives to quickly identify options and facilitate warm transfers of clients to appropriate housing and support services available within the Edmonton area.
As a member of the Support Services team, the Manager, Coordinated Access works closely with the Manager, Housing First and the Manager, Housing Sustainability to ensure individuals, families and program clients are provided with proactive, relevant consultation and support to assist them in their situation.
The MCA also works closely with other Homeward Trust employees, agencies, community representatives, and other stakeholders in enacting the Edmonton’s 10 Year Plan to End Homelessness.
The MCA has three direct reports, a Coordinator of Support Services, and two Housing Outreach Workers. Team compliment and size may be subject to change.
Duties & Responsibilities
The Manager, Coordinated Access responsible for professionally and competently leading or participating in the following activities supporting client outreach, intake and access to housing programs:
- Manage and lead the development and implementation of client Coordinated Access program goals, objectives, polices, priorities in conjunction with the Edmonton Community Service Delivery Plan. Develop and administer program policies and procedures
- Manage and lead the development and administration of the Coordinated Access programs budget; project funds needed for equipment, materials and supplies; monitor expenditures; implement adjustments as necessary.
- Evaluate effectiveness of the Coordinated Access programs including services provided and client outcomes.
- Assist staff by providing information concerning case management practices, administrative rules and regulations, community resources and programs
- Ensure that clients are referred to appropriate community resources; facilitate access and communication when multiple services are involved; monitor activities to ensure that services are actually being delivered and meet the needs of the client; coordinate services to avoid duplication; assess the client’s formal and informal support systems.
- Ensure client advocating; helping to identify and develop new community resources; assist with problem solving.
- Establish positive working relationships with related community agencies; provide guidance and support to agencies as needed; attend and participate in agency and community based meetings; develop interagency protocols.
- Maintain accurate records of client contact, staff activities, client service outcomes, and additional plans.
- Respond to and resolve difficult and sensitive client inquiries and complaints; respond to and resolve agency complaints.
- Monitor and report on the information and data collected on the Efforts To Outcomes database systems.
- Working in an integrated and supportive manner with all other functional and support areas within Homeward Trust.
- Participate in and represent Homeward Trust on committees, meetings, conferences, symposiums, workshops and the like, as requested and when necessary.
- Participating in and supporting research projects and other initiatives within Homeward Trust.
Education & Experience
- University degree or diploma, preferably in the social sciences or human services, with an emphasis on meeting the needs of vulnerable populations - which may include such disciplines and fields of study as: social work; sociology; psychology; social planning; public health; urban geography; psychiatry; counselling; Native Studies; etc.
- Minimum 3 years of related experience in a program management or supervisory role.
- Prior work in non-profit sector, preferably with organizations working on homelessness or housing.
- Valid driver’s license and vehicle, First Aid certificate, and provide a satisfactory Child Welfare Intervention Record Check and Police Information Check.
Knowledge, Skills and Abilities
- In-depth understanding of homelessness and housing, as well as the needs of particular vulnerable and/or over-represented populations (for example, Aboriginal people; youth; newcomers; etc.), and issues affecting many homeless and low-income people (mental health and wellness; substance use and harm reduction; poverty; conflict with the law; trauma; victimization and exploitation; chronic health conditions; etc.)
- In-depth knowledge and understanding of the systems, supports, resources and linkages available for successful delivery of access to housing services and supports for persons challenged homelessness. This includes income supports, housing programs, health, mental health and addiction services.
- Strong understanding of the core concepts and service orientation of the Housing First philosophy, and the application of Intensive Case Management and/or Assertive Community Treatment in the delivery of Housing First. Awareness of adult learning strategies.
- Thorough working knowledge of Evidence Based Practice techniques.
- Understanding of business processes associated with non-profits and government, as well as the oversight of funding agreements relative to outcomes achieved.
- Understanding of communities of practice, and the ability to establish, nurture and support these communities.
- Ability to work with comprehensive client data systems, analyze outputs and track outcomes as it relates to program delivery.
- Strong writing skills to prepare written reports, emails and develop other communication materials in a timely, concise, and accurate manner, distilling complex issues to salient points.
- Impeccable interpersonal skills and the ability to engage with stakeholders of diverse and at times competing interests to work towards achieving a common agenda.
- Maturity and experience managing complex issues that do not always have an easily identifiable solution.
- Proven ability to teach and coach others – as well as problem solve client and community issues - in a non-threatening, supportive, reflective and professional manner.
- Experience working independently in fast-paced environment with competing demands and often tight timelines.
- Demonstrated excellence in leadership and management of teams.
|How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit your resume and cover letter 2010 to:
Homeward Trust Edmonton
6th Floor, 10242 105 Street
Edmonton, AB T5J 3L5
Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Aboriginal heritage, and people from culturally diverse backgrounds.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
*To qualify for employment at Homeward Trust Edmonton, you must pass a criminal record check
Homeward Trust Edmonton
6th Floor, 10242 105 Street
Edmonton, AB, T5J 3L5
Fax: 780 496 2634