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Job Details


Job Number:  16862
Customer Service Specialist
Job Posted: Friday, 4 July 2014
Closing Date: Thursday, 24 July 2014
(30 days ago)
The Career Foundation
Region: Toronto Metro area Type: Contract - Full time
Location: Etobicoke and Toronto Salary: (not entered)

Position Type: we are looking to fill 2 full-time parental leave contracts:

1. Immediately until March 31, 2015

2. July 14, 2014 until July 10, 2015

 

Location: Etobicoke & Toronto

 

Responsibilities (include but are not limited to):

 

  • Serves clients in a professional and friendly manner
  • Attends to incoming calls, provides program information to callers, online applicants and walk-in visitors; tracks and directs office traffic, responds to messages and requests of partners, suppliers and employers, and is responsible for incoming/outgoing faxes, mail and emails
  • Liaises with prospective applicants to encourage / confirm their participation
  • Facilitates initial eligibility screening for assisted services and prepares proper documentation
  • Provides information referral services to participants regarding other Employment Ontario and community programs
  • Assists staff in the creation and distribution of promotional materials
  • Assists in scheduling new candidates for assessments and workshops
  • Presents services in a clear manner ensuring that they understand the objectives, suitability and benefits
  • Conducts consistent follow-ups with new participants that have been scheduled to start the program
  • Communicates with partners to maintain effective referral and reporting relationships
  • Assists clients in the computer lab with their self-directed job search
  • Troubleshoots computer and office equipment as required
  • Updates and maintains Participant registration, assessment and tracking systems
  • Reports to manager on statistics, expenditures, staff attendance, and petty cash report etc.
  • Provides The Career Foundation’s Financial Administrator with all incoming invoices and maintains supplier files
  • Liaises with service providers and ensures invoices are paid and recorded
  • Liaises with Manager to order supplies and other services required for the office
  • Supports program staff with any clerical duties (document creation, hard copy file retrieval)
  • Enters Employer’s and Participant’s information, follow up notes and claims into internal client database and/ or EOIS database (CaMS)
  • Conducts 3, 6 and 12 month follow ups on closed files, which includes entering outcomes into CaMS and recording follow up in client files
  • Creates Employment Ontario case files in CaMS for Assisted Clients
  • Enters education and work history in CaMS including NAICS and NOC numbers
  • Creates Service Plans in CaMS for assisted clients
  • Monitors Activity Report to ensure that all clients are actively engaged in job search/ training
  • Creates client files on The Career Foundation’s internal database and update information as needed
  • Assists with maintaining and closing client files, including data verification, binding of documents, filing and collecting data about client’s service satisfaction
  • Audits CaMS, the internal database and client files for data integrity and accuracy

 

Other Duties as Needed:

  • Directs participants’ to relevant job search resources
  • Provides clerical support to clients’ job search
  • Provides computer support; assists with setting up of participant e-mail accounts; navigating, online systems, provides formatting support for document
  • Assists the Employment Specialists in maintaining the Board Room, Computer Areas and Resource Library
  • Maintains the job posting and employer boards
  • Maintains current information for short-term training and community programs that will enhance participants’ skills and increase their employability
  • Assists in collecting and organizing financial information for budget preparation
  • Organizes and coordinates meetings
  • Assists with preparation and facilitation of agency events (open houses, job fairs, media events, etc.)
  • Provides training to volunteers

 

Qualifications/ Skills Required:

 

  • Post-secondary education or equivalent experience
  • Superior computer skills using Microsoft Office Suite (Word, Excel, Access, Power Point)
  • Experience working with invoices and budgets, possessing strong math skills for compiling statistic reports
  • Customer service oriented with ability to uphold the organization’s service standards and policies
  • Excellent verbal and written communications skills for giving and receiving information, participating in meetings and writing reports
  • A professional yet courteous approach to service with a high level of respect for the diversity of the people served and an ability to maintain client confidentiality
  • Excellent organizational skills, able to multi-task, take initiative and manage change/transitions
  • Up to date knowledge of the current labour market, community resources and programs to help job seekers
  • Strong loyalty to the agency and willing to go above and beyond to ensure the organization’s success
  • Demonstrated care and concern for maintaining the good reputation of The Career Foundation
  • Possesses core competencies including: communication skills; punctuality & attendance; organization/time management; self-motivated/self-directed; interpersonal skills/attributes and professionalism
  • Flexible to assist team members and clients while ensuring that all program goals are met
  • Flexible to work evenings and weekends
  • Fluent in English. A second language will be considered an asset

 

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit cover letter and resume, as an attachment, to . Remember to indicate the Job Title in the subject line of your email. No phone calls please. Thank you.
Contact Details:

www:   www.careerfoundation.com


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