The Inter-Cultural Association of Greater Victoria (ICA) helps individuals and organizations connect across cultures. We provide information, support and tools to help immigrants reach their goals. By engaging people through networks, education and arts programming, we create a welcoming community. ICA offers services for newcomers, including settlement and integration counseling, translation and interpretation, English classes, mentoring, volunteer matching, and peer support. We also provide outreach and education in the community through arts programming, as well as workshops on anti-racism, multiculturalism, diversity awareness, immigration and human rights.
Provides settlement and integration services to immigrants and refugees. Provides one-on-one support to individuals or family units. Plans, implements and facilitates group programs for immigrants and refugees. Assists clients in accessing other community-based resources.
Qualifications and Priorities:
Minimum Grade 12 diploma with related professional courses on settlement-related themes (e.g., family law, immigration and refugee studies). Undergraduate degree in related discipline (e.g., intercultural studies, immigration and refugee studies, social work) preferred. Diploma in a related field or an equivalent combination of education, training and experience. Proficiency in a major immigrant language (Mandarin, Cantonese, Persian (Farsi), Arabic, and Spanish) and/or immigration experience preferred. Direct experience with settlement service delivery strongly desired.
One to three years of previous work experience in a similar environment (social services, nonprofit organization) and experience working with persons from a wide variety of cultural and ethnic backgrounds. Experience working with immigrants and/or refugees preferred. Knowledge of community resources would be an asset.
Required Skills and Abilities:
- Demonstrate specialized, advanced knowledge of settlement processes and referral practices.
- Identify and access community services and resources.
- Understand inter-cultural family dynamics.
- Demonstrate an ability to work with individuals and families experiencing discrimination, racism and culture shock.
- Demonstrate knowledge of eligibility criteria.
- Demonstrate crisis intervention skills.
- Demonstrate empathy.
- Understand the basics of the Canadian legal system, laws and public policy.
- Perform language and cultural interpretation.
- Work effectively with an interpreter.
- Demonstrate the ability to design and deliver workshops, including orientation workshops.
- Manage a case load of immigrant and refugee clients.
- Demonstrate computer proficiency; create, maintain and access electronic records in a client data management system.
- Understand the objectives of the Settlement Workers in Schools (SWIS) approach and work effectively with other ICA Settlement Workers operating in the school system.
- Demonstrate effective team work in a diverse team setting.
- Create and maintain professional boundaries.
- Some travel to community locations within Greater Victoria will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
- Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours.
- Valid BC driver’s license and access to a car would be an asset.
Please note: This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders. This position is open to male and female applicants. This position requires union membership. Only short-listed applicants will be contacted.